Return Policy
Straightforward return terms for portable equipment purchased through our online store. No fine print, no surprises, just the policy in plain language.
You have 30 days from delivery to request a return on eligible portable equipment. Items must be in original packaging, unused, and in resaleable condition. You cover return shipping. A 25% restocking fee applies. Refunds process within 14 business days of our warehouse receiving the return.
Filters, custom-configured equipment, and custom-designed systems are not eligible for return.
Eligible Products
Your return policy applies to portable equipment purchased through our online store at industrialcleanairproducts.com:
Portable Fume Extractors
ELEVENT, MFE-750, MFE-1350-SC, and other portable fume extraction units in original condition.
Fume Arms
Hanging, standing, telescopic, and stainless steel fume arms purchased as standard catalog SKUs (non-custom).
Accessories
Mounting brackets, hose extensions, and other catalog accessories in unused, resaleable condition.
Non-Returnable Items
Certain products can’t be returned because they can’t be resold once shipped, or because they’re built specifically for your facility. This isn’t unusual in industrial equipment. It’s how the category works.
Filters
Cartridge filters, baghouse filters, HEPA filters, pleated filters, and all other filtration media. Filters are considered consumables and can’t be resold once they leave our warehouse.
Custom-Designed Systems
Custom-designed dust collection systems, ICAP23 systems, baghouses, cartridge collectors, wet collectors, and other systems sized and designed for your facility.
Custom-Configured Items
Special-order fume arms, custom-cut ductwork, fume arms over standard lengths, and any item configured to your specifications.
Installed Equipment
Equipment that has been installed, wired, hard-piped, or otherwise placed into service.
Damaged Through Misuse
Equipment damaged by improper use, modification, mishandling, exposure to incompatible materials, or operation outside its rated specifications.
Items Outside 30 Days
Returns requested more than 30 days after delivery aren’t eligible regardless of product condition.
The Return Process
Request a Return Authorization
Email us at returns@industrialcleanairproducts.com or call 602-456-9661 within 30 days of delivery. Include your order number, the product you want to return, and the reason. We’ll review your request and issue an RMA (Return Merchandise Authorization) number if your return is approved.
Package the Item
Repack the equipment in its original packaging with all accessories, manuals, and documentation. Items returned without original packaging or with missing components may be refused or charged additional fees. Write the RMA number clearly on the outside of the box. Packages received without an RMA may be returned to sender.
Ship the Return at Your Cost
You’re responsible for return shipping and any return freight insurance. We recommend insuring the shipment for full value and using a trackable carrier. Items damaged or lost in return transit aren’t our responsibility. Ship to the address provided with your RMA.
Inspection and Refund
Once your return arrives, our warehouse inspects the equipment for resaleable condition. Approved returns receive a refund to the original payment method within 14 business days, minus the 25% restocking fee and any original shipping charges. We’ll notify you by email when your refund is processed.
Fees and Timing
Damaged or Defective on Arrival
If your equipment arrives damaged or has a manufacturing defect, this isn’t a return. It’s a freight claim or warranty claim, and the policy is different.
For freight damage: Photograph the damage before unboxing if possible, note it on the carrier’s delivery receipt, and contact us within 48 hours of delivery. We’ll work with the freight carrier on a claim and replace or refund the equipment at no cost to you.
For manufacturing defects: Contact us with photos and your order number. Defective equipment is covered under the manufacturer’s warranty and will be repaired, replaced, or refunded at no cost, and no 25% restocking fee applies.
We reserve the right to make the final determination on whether a returned item meets the conditions of this policy. Equipment returned in a condition we determine is not resaleable (including but not limited to visible wear, missing components, contamination, modification, or damage) may be refused for full refund or subject to additional fees up to the full purchase price. We’ll communicate the basis for any such determination in writing.
Frequently Asked Questions
Why is there a 25% restocking fee?
Industrial equipment requires inspection, testing, repackaging, and often discounting before it can be resold. The 25% fee covers those costs and is standard across the dust collection industry. It’s how we keep our prices competitive for customers who keep their equipment.
Why can’t I return filters?
Filters are consumables. Once a cartridge filter, baghouse filter, or HEPA filter leaves our warehouse, we can’t verify it hasn’t been installed, contaminated, or exposed to dust, even briefly. Reselling used or potentially used filtration media is a contamination and liability issue we don’t take chances on.
Can I return a fume arm if it doesn’t fit my space?
Standard catalog fume arms in original packaging and unused condition can be returned within 30 days under this policy. Custom-configured or special-order fume arms (longer-than-standard reach, custom mounting, specialty alloys) are non-returnable. If you’re not sure which category your fume arm falls into, call us at 602-456-9661 before purchasing.
What if my ELEVENT or MFE-750 arrives and I just don’t need it anymore?
As long as the unit is unused, in original packaging, and within 30 days of delivery, you can return it. The 25% restocking fee applies and you cover return shipping. Email returns@industrialcleanairproducts.com to start the process.
How long do refunds take?
Once the warehouse receives and inspects your return, refunds process within 14 business days to the original payment method. Credit card refunds may take an additional 2 to 5 business days to appear on your statement depending on your card issuer.
Do you offer exchanges?
We don’t process direct exchanges. Instead, return the original item for a refund (subject to the policy above) and place a new order for the replacement product. This keeps inventory tracking and warranty registrations clean.
What about custom-designed dust collection systems I had installed?
Custom-designed systems are sized, designed, and built specifically for your facility, so they sit outside this store’s return policy. They’re not catalog products you send back. If you’re weighing a custom system for your space, the right next step is a conversation about your dust and your layout, not a checkout cart. Book a free assessment and we’ll walk through what fits your facility.
Need to Start a Return?
Email or call us with your order number and we’ll get an RMA started.
This policy was last updated June 28, 2026.